Clova Wellness (“Clova,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our wellness management platform, mobile applications, websites, coaching services, artificial intelligence tools, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
Information that identifies or relates to you, including name, email address, phone number, mailing address, date of birth, account credentials and communication preferences.
B. Wellness and Lifestyle Information
To provide wellness management services, we may collect information such as:
Wellness goals, health risk assessments, nutrition information, exercise and activity data, sleep information, stress and wellness indicators, biometric measurements voluntarily provided by you. Coaching notes and interactions and self-reported wellness information.
C. Device and Usage Information
When you use our Services, we may automatically collect:
IP address, browser type, device identifiers, operating system, mobile device information, usage logs, app interactions and cookies and similar technologies.
D. Information from Connected Services
With your permission, we may receive information from:
Wearable devices, fitness trackers, health and wellness applications, employer-sponsored, wellness programs, healthcare providers, where authorized and third-party integrations.
2. How We Use Your Information
We use information for the following purposes:
Providing wellness management services, delivering personalized wellness recommendations, supporting health and wellness coaching, monitoring progress toward wellness goals, operating and improving our AI-powered wellness tools, managing user accounts, responding to customer support requests, communicating service updates, conducting analytics and performance measurement, enhancing user experience, ensuring security and fraud prevention, and meeting legal and regulatory obligations.
3. Artificial Intelligence and Wellness Recommendations
Clova Wellness may use artificial intelligence and machine learning technologies to:
Generate wellness insights, personalize wellness recommendations, support coaching interactions, identify trends and opportunities for improving wellness outcomes and enhance user engagement and education
AI-generated recommendations are intended for informational and wellness-support purposes only and should not be considered medical advice, diagnosis, or treatment. Users should consult qualified healthcare professionals regarding medical concerns.
4. How We Share Information
We do not sell your personal information.
We may share information with:
Service Providers
Third-party vendors that help us: Host our systems, process data, deliver analytics and maintain platform functionality
Wellness Program Sponsors
If you participate in an employer-sponsored, health-plan-sponsored, or organization-sponsored wellness program, we may share information as authorized by program agreements and applicable laws.
Healthcare Providers
With your authorization, we may share information with healthcare providers or care teams to support wellness initiatives and care coordination.
5. HIPAA and Health Information
Certain information collected by Clova Wellness may be considered Protected Health Information (“PHI”) when Clova Wellness acts as a Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”).
When HIPAA applies:
- We implement safeguards to protect PHI.
- We use and disclose PHI only as permitted by applicable law and agreements.
- We maintain administrative, technical, and physical safeguards designed to protect PHI.
Where HIPAA does not apply, information may still be protected under this Privacy Policy and other applicable privacy laws.
6. Data Retention
We retain information only for as long as necessary to:
Provide Services, fulfill contractual obligations, comply with legal requirements, resolve disputes and enforce agreements
Retention periods vary depending on the type of information and applicable legal requirements.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from:
Unauthorized access, disclosure, alteration, misuse and destruction
While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
Access your personal information, correct inaccurate information, delete personal information, restrict processing, object to certain processing activities, receive a copy of your information and withdraw consent where applicable.
To exercise these rights, contact us using the information provided below.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Operate our Services, remember preferences, analyze usage, improve performance and enhance user experience
Users may manage cookie settings through browser controls where available.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes occur, we will provide notice through our website, application, email, or other appropriate means.
The updated Privacy Policy will become effective upon posting.
13. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Clova Wellness AI
Email: support@clovahealth.com
Website: www.clovawellness.ai
If applicable, requests regarding privacy rights may also be submitted through our designated privacy request portal.
14. Wellness Disclaimer
Clova Wellness provides wellness management, educational resources, coaching support, and wellness-related insights. Our Services are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical advice, diagnosis, or treatment.
Users should seek advice from qualified healthcare professionals regarding medical conditions or healthcare decisions.